Shipping.
Shipping costs:
We send all of our orders insured and tracked.
UK: £4.50
EUROPE: £17
REST OF THE WORLD: £30
How long does my order take to ship?
Slow fashion is indeed, slow; but it is so worth the wait.
Most of the items in our website are handmade to order and take up to 30 working days from the moment you placed your order to postage.
If there were any changes in this timeline, it will be stated on your listing and we will notify you on your order confirmation email.
We are not liable for any delays within the Royal Mail network. Once your item has been scanned within their network, it is up to them to deliver it to you on a timely manner.
Do you offer international shipping?
We offer international shipping but beware you are responsible as the recipient for any taxes or duties incurred which will be collected at the point of delivery.
Returns, cancellations and refunds.
Can I cancel my order?
If you made a mistake while placing your order, for instance you chose the wrong length or size, we can correct it on our end and you don’t need to cancel your order. Just get in touch with us.
If you chose the wrong payment method, please note that if you want to cancel the order and place it again, you are liable to cover for any processing fees that incurred during the wrong transaction.
If you wish to cancel your order, you must do it within 5 days of having placed it. If you miss this deadline, you will be liable to pay for any materials and time that has been put into working on your order.
What is your return policy?
WE CANNOT PROCESS INTERNATIONAL RETURNS AT THIS MOMENT. Please check your size before ordering and ask if you have any doubts.
The item must be returned with all tags attached and no signs of wear.
Made to order items:
We don’t offer refunds on bespoke items.
If you’ve mixed up your measurements and your order doesn't fit we offer alterations for a small fee or you can get a store credit for the value of your dress minus a £45 fee.
You can check our size guides before ordering to make sure the garment will fit you perfectly.
We are humans and we make mistakes and in that case, you are entitled to a free alteration or an exchange depending on the item in question.
Ready to ship items:
You can exchange our ready to ship items for an equivalent item in our collection.
SYOF items: Unless it is a case of a mistake on our part, we do not offer exchanges or refunds for Send your Own fabric items.
If you have any doubts before ordering, please contact us.
Privacy Policy.
This privacy notice for THE MARCON COURT PROJECT ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
Visit our website at http://WWW.themarconcourtproject.co.uk, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by emailing us at hello@themarconcourtproject.co.uk and we will happily email you our detailed Privacy Policy..
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: names, phone numbers, email addresses, debit/credit card numbers. contact or authentication data, billing addresses, contact preferences and mailing addresses.
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Klarna, Paypal and Stipe. You may find their privacy notice link(s) here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy, https://www.paypal.com/uk/legalhub/privacy-full and https://stripe.com/gb/privacy.
WE DO NOT HAVE ACCESS TO YOUR CARD NUMBER OR SECURITY CODES.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. We may share information in specific situations described in this section and/or with the following third parties.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.about when and with whom we share your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.